TERMS & CONDITIONS

1. Detailed description of goods and/or services
Hassana Spices (Pty) Ltd T/A Akhalwaya’s of Avenue Road is a business in the food industry that supplies food and related items.


2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 5 working days and delivery confirmed by way of door to door courier services. Courier services will be provided  Fastway Couriers as well as The Courier Guy.3. 
The offering on this website is available to South African clients only.


4. Return and Refunds policy
The provision of goods and services by Hassana Spices (Pty) Ltd is subject to availability. In cases of unavailability, Hassana Spices (Pty) Ltd will refund the
client in full within 30 days. Cancellation of orders by the client will attract a 5 % administration fee.

Hassana Spices (Pty) Ltd will accept the return of products subject to this returns policy.

Unwanted products may be returned or exchanged provided: (i) it is undamaged and unused, with original labels attached; (ii) it is in its original packaging, which must be undamaged and unopened; (iii) it is complete and not missing any accessories or parts; (iv) it is not a product which has been customised to your specifications; (v) it is not a voucher; (vi) you email your request to  “info@akhalwayasspices.co.za” within 10 business days of delivery and (vi) you bear the cost of return delivery. Hassana Spices (Pty) Ltd will replace the product or refund you with the purchase price of the product at its discretion.

If Hassana Spices (Pty) Ltd accidentally delivers the incorrect product it will, at its discretion, collect the product from you at no charge and at your choosing. Hassana Spices (Pty) Ltd will deliver the correct product to you (if the correct product is available) or effect a refund / credit in your favour.

Should a product be defective, damaged or missing any parts or accessories at the time of delivery / collection, please notify Hassana Spices (Pty) Ltd within 24 hours of delivery by emailing “info@akhalwayasspices.co.za”, and Hassana Spices (Pty) Ltd will collect the product from you at no charge. Provided the product is returned to Hassana Spices (Pty) Ltd within 6 months of delivery, Hassana Spices (Pty) Ltd will at its choosing repair or replace the product or refund you with the purchase price of the product.

Products will not be accepted by Hassana Spices (Pty) Ltd as defective which present: (i) faults from normal wear and tear; (ii) damage from abuse, negligent or incorrect use or inadequate care; (iii) damage from electrical surges; (iv) damage from atmospheric corrosion; (v) damage from unauthorised alterations to the product or (vi) damage from invasive inspections of the product.

Both unwanted or defective products may only be exchanged, repaired or refunded if you present to Hassana Spices (Pty) Ltd: (i) all accessories and parts that were sold with the product and (ii) proof of purchase of the product in the form of the official sales record provided to you by Hassana Spices (Pty) Ltd, legible in every respect.

Where you have used a voucher to purchase a product that you later return for a refund in accordance with this returns policy, Hassana Spices (Pty) Ltd will provide you with a refund in the form of a replacement voucher or an account credit.

If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, Hassana Spices (Pty) Ltd reserves the right (subject to applicable law) only to replace the item that you did return, or to estimate the value of the missing accessories and parts and only to credit or refund you in respect of the returned item.

If you return a product that does not comply with this returns policy, you may be liable to reimburse Hassana Spices (Pty) Ltd for the cost of collecting the product from you and the cost of having the product returned to you.


5. Customer Privacy policy
Hassana Spices (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569 .


6. Payment options accepted
Payment may be made via Visa and MasterCard.


7. Card acquiring and security
Card transactions will be acquired for Hassana Spices (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.


8. Customer details separate from card details
Customer details will be stored by Hassana Spices (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For
more detail on PayGate refer to www.paygate.co.za.


9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).


10. Responsibility
Hassana Spices (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.


11. Country of domicile
This website is governed by the laws of South Africa and Hassana Spices (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.


12. Variation
Hassana Spices (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.


13. Company information
This website is run by Hassana Spices (Pty) Ltd, M.Akhalwaya (Director)

14. Hassana Spices (Pty) Ltd contact details
53 Dolly Rathebe Road,Fordsburg,2094 

Email: info@akhalwayasspices.co.za

Telephone: (011) 832 2268