Returns & Refund Policy

  • Goods may be exchanged or refunded to a customer within 30 days of purchase.
  • Goods must be returned in their original condition and packaging, complete with all accessories.
  • Proof of purchase may be required.
  • Where a product is returned or exchanged, the cost of delivery shall be borne by the customer.
  • Replacements and returns shall be at the discretion of Akhalwaya’s Spices.
  • For hygiene purposes, fresh and refrigerated products may not be returned.
  • Should an incorrect product be supplied, Akhalwaya’s Spices will replace the product at its own cost.
  • Should the replacement/ missing item be out of stock, a coupon will be issued to the customer.
  • Products sold on this site do not carry any guarantees / warranties.
  • Defective goods supplied to a customer will be replaced or refunded to a customer within 30 days of purchase.
  • Defective goods do not include goods mishandled by a customer, items/components worned out as a result of normal wear & tear.
  • Defective goods also do not include items damaged as a result of non-compliance with manufacturers instructions.
  • Upon acceptance of a return and approval of a refund thereof, you will be contacted in this regard.
  • All refunds will be carried out by either electronic funds transfer or credit card reversal.


Items short supplied and incorrectly supplied

  • All claims for items short supplied or for items incorrectly supplied are to be lodged within 24hours of delivery acceptance.
  • Any claim lodged after 24hours will not be entertained.
  • All items are to be inspected upon receipt.
  • Any claim for items short supplied/incorrect items are to be accompanied by close up pictures of items supplied, together with the weight of the package delivered to the customer.
  • We would require pictures taken from the front as well as back of the product supplied.
  • All claims, together with the accompanying pictures are to be forwarded to
  • Kindly quote your order number with your claim.
  • Failure to provide close up pictures will result in claims being rejected.
  • We would contact you should your claim be successful.


AKhalwaya’s Spices

Tel: 011 832 2268