- Orders placed with Akhalwaya’s Spices are couriered to customers.
- We offer a door to door courier service.
- Deliveries within Gauteng region are usually delivered within 24 – 48hrs.
- Regular Courier Services are offered to all customers outside Gauteng region.
- Delivery times are between 24 to 72 hrs.
- We process orders throughout the day, and cannot guarantee that orders placed after mid-day would be shipped the same day as this would entirely depend on the volume of orders to be processed for that day.
- Certain areas are considered as remote for courier companies operating from Johannesburg.
- Should your delivery address fall within those areas, kindly select the remote area on checkout.
- If you are unsure as to whether your delivery address is considered a remote area, kindly contact us prior to placing your order to avoid delays in dispatching your order.
- Delivery times for remote areas usually take a little longer than normal.
- Courier rates for orders are not fixed, and depend on many factors such as weight & size of your order. Rates are usually displayed on checkout of your order.
- Orders exceeding R1000 qualify for free shipping.
- Free shipping does not apply to remote areas.
- To ensure the viability of free-shipping, surcharges may be applied to weighty orders.
- Orders dispatched are assigned a tracking number.
- A tracking numbers will be attached to your “Completed Order E-mail” notification.
- You may track your order at the respective courier company website.
- Should you not receive a tracking number, kindly log into your Account. A tracking number will be attached to your order/invoice.
- Please note that we do not have control of packages after they have left our premises.
- Should you encounter problems with the courier of your order, kindly contact us in this regard.